We're Hiring at the Citadel Theatre - Accessibility Coordinator

DATE : May 9, 2025

The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, has an opening for a part-time (17 hours per week), one year contract, Accessibility Coordinator. Reporting to the Producer, the Accessibility Coordinator is responsible for planning, coordinating, and executing all accessible performance initiatives and programming. This role is dedicated to creating inclusive and welcoming theatre experiences for all patrons by collaborating with creative and production teams, community partners, and accessibility service providers.

Please note that while the Citadel is committed to offering Relaxed Experience performances throughout the 2025/26 season and aims to make them as inclusive as possible, certain design elements may not be adaptable due to artistic or technical constraints.

Key accountabilities

• Oversee the scheduling, logistics, and delivery of accessible performance offerings such as Relaxed Experiences, ASL-interpreted performances, Audio Described and Captioned performances, and Touch Tours.
    
• Collaborate with external service providers (e.g., ASL interpreters, Audio Describers, Captioners, Consultants) and internal departments (Production, Sales and Marketing, Front of House) to ensure strong communication and accessibility service delivery. 
   
• Audit each production scheduled for a Relaxed Experience performance and provide recommendations for adjustments to Directors and Designers as needed and within the current scope of what Citadel has the capacity to offer.  
   
• Collaborate with Citadel’s Marketing team to ensure clear and consistent patron communication about accessible performances. This includes contributing to social media content, e-newsletters, pre- and post-show emails and surveys, and leading the creation and execution of each production’s Visual Guide.   
   
• Attending all accessible performances to serve as the primary point of contact for patrons and service providers and to ensure staff and volunteers are briefed for each accessible performance. 
  Build and maintain relationships with community organizations, members of the Deaf and disability communities, and accessibility professionals, while leading outreach efforts to promote awareness of Citadel’s accessible performances. 
   
• Coordinate and manage the loan of access materials (e.g., sensory kits, quiet tent materials, audio description equipment) to individual artists and local arts organizations. 
   
• Facilitate training for Front of House and Production staff to build accessibility awareness, promote sensitivity, and support inclusive service delivery. 
   
• Identify opportunities to expand and improve accessibility offerings; gather feedback, track participation, and evaluate the success of initiatives to inform future planning. 
   
• Ensure ongoing alignment with the theatre’s equity, diversity, inclusion, and accessibility (EDIA) goals. 

Required qualifications

Education: High School Diploma or equivalent  

Experience: Minimum of 2 years of experience coordinating accessible performances in a theatre setting and/or working in accessibility services more broadly. 

Skills: 

Strong Communication Skills: Strong ability to communicate clearly and respectfully with patrons, staff, artists, service providers, and consultants. 

Organizational and Project Management Skills: Capable of managing multiple accessibility services across various performances, including scheduling, logistics, and follow-up. 

Knowledge of accessible performance approaches and standards within the theatre industry. 
Competency in Microsoft 365 Suite (with a focus on Word, Excel, Teams, Outlook, SharePoint and OneDrive). 

Additional requirements

• A strong passion for live theatre and a commitment to advancing accessibility in the arts. Demonstrated dedication to the principles of equity, diversity, inclusion, and access (EDIA). 
   
• Exceptional organizational skills, attention to detail, and clear, effective communication abilities. 
   
• Proven ability to think creatively, collaborate with diverse individuals, and incorporate multiple perspectives into problem-solving. 
   
• Ability to work independently and collaboratively, with a flexible, proactive, and team-oriented approach. 
   
• Flexible scheduling and the ability to work weekends as required.  

We will prioritize candidates who have lived experience with disability. 

To apply

Qualified applicants are encouraged to email their resume and cover letter to Human Resources at humanresources@citadeltheatre.com.

citadeltheatre.com/employment/accessibility-coordinator 

Hourly rate: $30
Part-time, One year contract (17 hours/week) – Flexible scheduling and remote work options available. The ideal candidate will be available to work in-office 2–4 times per month and must attend all Accessible Performances, which typically take place on weekends.