Theatre

Job Opportunity: Front of House Lead (Part Time)

Theatre Calgary is seeking 1 to 2 part-time FOH Leads to join our team.

Reporting to the Front of House Manager, the Front of House Lead’s key responsibilities are to supervise our volunteer usher team and attend to patron needs as they are visiting our theatre, while providing the highest level of customer service that Theatre Calgary patrons have come to expect.

Anticipated Start Date: Thursday, November 20, 2025

DUTIES & RESPONSIBILITIES

  • Act as a point of contact for patron needs or concerns, resolving where possible and escalating to the Front of House Manager where appropriate in a manner that is not only respectful, but which reflects the highest customer service standards.
  • Oversee, direct, and support a team of 3-6 volunteer ushers during each shift.
  • Facilitate the safe and efficient flow of traffic in and out of the theatre, including during emergency evacuation scenarios.
  • Prepare and maintain Front of House areas for public use each day: replenishing supplies and materials, setting up lines, unlocking exit doors, preparing for events or receptions, and any other preparation needs which may arise.
  • Provide exemplary customer service to patrons with seating or arrival issues, resolving conflicts arising from incorrect ticket dates, late arrivals, lost or unreadable tickets, unanticipated accessibility needs, or other similar complications which may arise.
  • Hold a high level of familiarity and fluency with all aspects of Theatre Calgary to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
  • Assist with additional events throughout the year such as private event rentals of the theatre, donor receptions or events, or any other event where Front of House assistance is required.
  • Effectively notice and communicate facility upkeep needs to the Front of House Manager.
  • Document and secure any Lost and Found items, communicating discoveries to the Front of House Manager and rest of team.
  • Other duties to assist the Front of House Manager (as required)

    EXPERIENCE & QUALIFICATIONS
  • A minimum of two (2) years’ customer service/hospitality experience is required, preferably in a performing arts or other entertainment venue.
  • Prior supervisory experience is preferred
  • Experience working with a team of volunteers is an asset
  • Knowledgeable and passionate about the work of Theatre Calgary
  • Enthusiastic team player with excellent interpersonal skills
  • Must possess the ability to lead others, solve patron concerns as they arise, and communicate well with a wide range of patrons and volunteers.
  • Must be comfortable and productive in a fast-paced and dynamic workplace
  • Must be flexible and work well under stress
  • Must be well organized, decisive and have good follow-through skills
  • Excellent verbal communication skills (both one-on-one and public speaking)
  • A professional demeanor and experience/ability in dealing with discerning patrons
  • An appreciation for the arts and for theatre

The successful candidate must be available for a minimum of 2-3 shifts per week during each production throughout the season (Sept 2024-June 2025) and be available for evening and weekend shift work.

PHYSICAL REQUIREMENTS
These positions are part-time, shift-based, and require weekend and evening work during the run of a production. As this position deals directly with Theatre Calgary patrons and corporate event clients it may on occasion require professional interaction to foster ongoing positive relationships.

Due to the nature of the Max Bell Theatre, prolonged periods of standing and the repetitive navigation of stairs will be required.

REMUNERATION
$16.00 per hour plus 4% vacation pay (less statutory deductions).

ABOUT THEATRE CALGARY
Theatre Calgary’s vision is to stand amongst the best theatres globally as a leader in innovative, impactful and diverse programming. Our mission is to stimulate, provoke and delight through ambitious programming created to ignite local, national and international engagement in a sustainable manner.

Theatre Calgary reflects the communities, the country, and the world we live in with ambitious programming, passionate community engagement and extraordinary productions. For more than 50 years, we have focused our energy on providing our community with the highest level of classic and contemporary plays, featuring the best artists from Calgary and across the country.

Theatre Calgary encourages applications from our diverse community. Theatre Calgary is committed to equity, diversity, and inclusion. We recognize that increasing the diversity of our staff, on all levels, is integral to accomplishing this objective. We are creating policies, practices, and programs that work toward the goal of dismantling systemic racism. We welcome all applications from women and gender nonconforming people, people of color, indigenous peoples, people with disabilities, and people of all sexual orientations, and all others who may contribute to the further diversification of Theatre Calgary.

In the spirit of reconciliation, Theatre Calgary acknowledges that we live, work and create on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, Métis Nation of Alberta, districts 5 & 6, and all people who make their homes in the Treaty 7 region of Southern Alberta. They were the original occupants of this land and continue to be here to this day. Theatre Calgary is grateful to have the opportunity to present in this territory.

HOW TO APPLY 
Please submit applications to: careers@theatrecalgary.com with the subject line FOH Lead

We thank all those expressing interest in the role but only those selected for interview will be contacted.

Closing Date for Applications: Sunday, November 9, 2025

Please visit theatrecalgary.com/careers for more information.

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Theatre Calgary is looking for 1 to 2 front of house leads to join our team!

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Job Opportunity: Front of House Lead (Part Time)
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Theatre Calgary is looking for 1 to 2 front of house leads to join our team!

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Theatre Calgary is looking for 1 to 2 front of house leads to join our team!

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Bartender | Part Time (Hourly)

Theatre Calgary is seeking a number of part-time bartenders to join our team.

Reporting to the Bar Supervisor on shift and the Front of House Manager, the Bartender’s key responsibilities are to serve both alcoholic and non-alcoholic beverages and concessions to patrons visiting our theatre with enthusiasm and professionalism, while providing the highest level of customer service that Theatre Calgary patrons have come to expect.

Anticipated Start Date: November 20, 2025

DUTIES & RESPONSIBILITIES

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Application Deadline November 19, 2025

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Volunteer Based Arts Organizations

Grant subtitle
Annual funding for arts-based organizations that foster community connections and primarily rely on volunteers to operate.
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Arts Development Consultant - Sector Support
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All disciplines
Dance
Film & video arts
Indigenous arts
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Voluntary Based Arts Organizations Operating Funding
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Annual funding for arts-based organizations that foster community connections and primarily rely on volunteers to operate.
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Voluntary Based Arts Organizations Operating Funding
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Annual funding for arts-based organizations that foster community connections and primarily rely on volunteers to operate.
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Arts Services Consultant - Communications
Overview

This grant provides annual funding to arts-based organizations that foster community connections and primarily rely on volunteers to carry out their mission and mandates.

Who can apply

Eligible Applicants

To be eligible for Volunteer Based Arts Organizations operating funding, organizations must:

  • have public programming and participation in the film and video, literary, visual arts, and/or performing arts (dance, music, theatre) as their primary purpose and principal mandate, as stated in their incorporation documents.
  • be legally registered and operating in Alberta for a minimum of one full fiscal year, and in good standing, under one of the following Acts:
    Provincial Legislation:
    - Societies Act of Alberta
    - Companies Act of Alberta, Part 9 (Nonprofit companies)
    Federal Legislation:
    - Canada Not-for-Profit Corporations Act and registered in Alberta under Part 21 of the Business Corporations Act
    - Special Act of the Parliament of Canada
    - Income Tax Act of Canada, operating in the Province of Alberta as a charity

Eligible organizations must also:

  • have an Alberta-based address
  • have 50% or more of their board members living in Alberta
  • demonstrate good governance principles, effective administration practices, and a commitment to fiscal responsibility
  • operate as a stand-alone arts organization, at arms-length from municipalities, commercial enterprises, or organizations and institutions receiving annual operating funding from other Government of Alberta sources or their affiliates

First-time applicants:

If this is your organization’s first application for AFA operating funding, you must contact the AFA at least three months before the deadline for a preliminary eligibility assessment and program fit.

As a first-time applicant, your organization must provide board-approved financial statements that demonstrate the organization has positive net assets immediately prior to application.

Ineligible Organizations:

The following applicants are not eligible for AFA operating funding:

  • municipalities
  • for-profit organizations
  • funding agencies or other funders
  • organizations not registered under one of the above-mentioned Acts
  • organizations  that primarily benefit those outside of Alberta
  • organizations engaged primarily in competition-based activities or events
  • organizations  focused on the applied arts including, but not limited to, gaming, architecture, interior design, commercial photography, graphic arts, and fashion design
  • organizations that are eligible for operating funding under another AFA funding opportunity
  • organizations  with overdue or incomplete accounting/reporting related to any grant previously awarded by the AFA or Alberta Arts, Culture and Status of Women
  • individual and collectives 
     
What does this funding support?

This program supports arts organizations that foster a strong sense of community in the arts through the engagement of the voluntary sector. Funding supports a broad range of artistic activities, including the production, presentation, and dissemination of artistic works and/or providing artists with support in alignment with an organization’s mission and mandate.

This funding supports organizations that rely primarily on volunteers to foster a strong sense of community participation and shared purpose with minimal or no paid staff.

Acceptable use of funds:

AFA operating funding supports expenses including, but not limited to:

  • fees for artists, curators, and technicians
  • cultural protocol, including honoraria, tobacco offering and fees for Elders, Knowledge Keepers, and Cultural Advisors
  • production and programming
  • marketing, communications, and promotion
  • salaries and professional fees
  • rent, utilities, and insurance
  • maintenance of equipment, fixed assets, and costs for facility operations
  • other expenses as required to fulfill your organization's mandate

Unacceptable use of funds:

AFA operating funding cannot be used for expenses including, but not limited to:

  • scholarships, prizes, gratuities, and awards and payments for individual benefit
  • endowment funds
  • third-party funding to another organization, including donations, grants, scholarships, or prizes
  • consignment fees
  • capital costs for renovations or facility improvements, land or facility purchase, and major equipment and/or vehicle purchase
  • bad debt or debt reduction
  • other expenses deemed unreasonable by the AFA
How to apply

The AFA only accepts applications through Alberta’s Digital Grants Service (DGS). To access DGS and apply for funding, applicants must first register an Alberta.ca Account for Organizations, which enables you to conduct business with the Alberta government on behalf of your organization.

Full details on how to create and manage your Alberta.ca account are available at Alberta.ca Account for Business Use. Once your account has been created, use your Alberta.ca log-in credentials to sign in directly to DGS and submit your application.

Applications must be received through DGS no later than 11:59 p.m. Mountain Standard Time on the deadline date. If the deadline falls on a statutory holiday or a weekend, it will be extended until the next working day. Late applications will not be accepted. 

Applications will be ineligible for consideration if incomplete, or the applicant has overdue or incomplete accounting/reporting related to any grant previously awarded by the AFA or Alberta Arts, Culture and Status of Women.

What to include in your application:

  • Contacts: Includes a primary contact for your application that will be the point of contact for any communications regarding your application or application status.
  • Board of Directors: Includes a list of all board members for the applying organization, as well as their position titles, cities, term start dates, phone numbers and emails.
  • People: Includes a tallied summary of staff and volunteers engaged by your organization. Does not include artists or artist groups paid for performances, presentations, exhibitions, workshops, etc.
  • Artistic Programming: Includes a tallied summary of public programming and events, participating artists and artists fees paid, attendees and program participants, and event revenue (when applicable). Also includes samples of promotional material demonstrating AFA logo recognition requirements.
  • Revenue and Expenditures: 
      - Includes a summary of revenues according to earned revenue, net investment income (when applicable), public funding, private sector/fundraising/donations, and other revenues. Revenues must match total revenues as reported on your included financial statements.
      - Includes a summary of expenditures according to artistic programming, facilities, marketing and communications, fundraising, and administration expenses. Expenses must match total expenditures as reported on your included financial statements.
     - Includes a summary of ineligible expenses that will be deducted from your total expenses used to determine your eligible grant request, as outlined in the How will my application be assessed section of the program guidelines.
     - Your organization’s most recent, board-approved annual financial statements. See note below on Acceptable Financial Statements.
  • Diligence Questionnaire: Includes brief questions on successes, changes to finances, programming objectives, and changes to banking information (when applicable).
  • Planned Activities: Includes a summary of upcoming artistic programming and activities
  • Applicant Agreement: All sections of the application must be completed before the agreement can be signed. A user with signing authority for the applying organization must log into DGS to complete this task.

Acceptable financial statements:

For returning applicants, the level of financial statements required are determined by an organization’s prior year AFA grant. Financial statements must include a Balance Sheet, Statement of Revenues and Expenditures, and Statement of Cash Flows. If the prior year grant was:

  • $25,000 or less include, at minimum, a financial statement approved and signed by the treasurer and two additional board members
  • $25,001 to $50,000 include, at minimum, a Notice to Reader or Compilation Engagement financial statement provided by an independent, professionally designated accountant
  • $50,000 to $100,000 include, at minimum, a Review Engagement financial statement provided by an independent, professionally designated accountant
  • $100,001 or higher include a full Audited financial statement provided by an independent, professional designated accountant

For first-time applicants, board-approved financial statements should comprise a Balance Sheet, Statement of Revenues and Expenditures, and Statement of Cash Flows. The level of financial statement is determined by your organization, but future applications must meet the conditions outlined above.

How will my application be assessed?

Funding awarded through this program is determined based on an organization’s most recent, board-approved financial statements and according to:

  • total eligible expenses to a maximum of 10 per cent
    - organizations located outside the Calgary and Edmonton metropolitan regions may be eligible for an additional 2 per cent subject to available funds
  • equitable distribution of available funds to all eligible applicants

For the purposes of your grant request, total eligible expenses exclude any costs associated with:

  • amortization or depreciation expenses
  • capital expenses
  • third-party funding
  • consignment fees paid to artists
  • public sector in-kind or non-cash contributions

Funding for Volunteer Based Arts Organizations is established by the AFA Board of Directors based upon the annual AFA budget allocated by the Government of Alberta. Department staff evaluate applications according to eligibility criteria and prepare recommendations to the board, which reviews and approves all funding.

All decisions are final and no appeals will be considered.

When will I hear?

Applicants will receive email notification upon AFA board approval, generally between four to six months from the application deadline.

Conditions

Organizations are only eligible to receive support from one AFA operating grant stream at any given time. Multiple applications to the Volunteer Based Arts Organizations program or to other AFA operating grant programs will not be accepted.

Funding is intended for the activities planned for your organization’s current or next fiscal year, based on information provided in your application, and in accordance with the acceptable use of funds. 

The AFA or its authorized representatives may examine your financial and other records to ensure funding is used for its intended purpose:

  • Recipients must return unused portions of the grant to the AFA

The AFA Fair Notice Policy  applies to this grant program. The AFA may cancel, suspend, reduce, or demand repayment of the grant in circumstances where the AFA is concerned with the viability of the organization.

Funding Acknowledgement:

Organizations that receive operating funding must credit the AFA for financial support in any publicity prepared in relation to their activities, including in electronic, print, or visual materials.

  • If your organization fails to satisfy AFA recognition requirements, it may be subject to a 10 per cent funding reduction in subsequent grant applications.
  • Continued failure to meet recognition requirements may result in ineligibility to apply for future AFA funding.

Download versions of the AFA logo and guidelines for usage.

Reporting

Reporting is not required for Volunteer Based Arts Organizations funding.

Helpful resources

Watch the tutorial video: "Accessing DGS for the first time" 

  • currently the Digital Grants Service (DGS) is only supporting applications to the VBAO program
  • for all other AFA funding opportunities, refer to the “How to apply” section of the respective program guidelines

Download the Financial Statement Board Approval Signature Form to include with your grant application. 

Visit the Help and Resources section of our website to find additional resources for organizations.

Deadline information
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