Theatre

Front of House Associate
Casual 0 – 40 hours/week
Shifts include days, evenings, weekends, and occasional holidays
$18.03 - $ 22.54/hour
Shift premium: $1 paid if worked after 6:00 p.m. and before 7:00 a.m. daily

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.

Come work with us!

The Maclab Centre for the Performing Arts is Leduc’s premier venue for arts, culture, and community events. Our team is committed to creating exceptional guest experiences and fostering a welcoming and inclusive environment for all patrons. If you’re passionate about live events and enjoy providing excellent customer service, we invite you to join us!

What is the Opportunity? 

We are currently hiring Front of House Associates on a casual basis to support events and performances at the Maclab Centre. Reporting to the Administration & Audience Services Coordinator, you will be the key point of contact for guests, ticket holders, volunteers, and rental clients.  

What will you do? 

As a Front of House Associate, you’ll be the friendly face of the Maclab Centre for the Performing Arts, helping ensure every guest has a safe, welcoming, and enjoyable experience. You’ll take the lead in FOH operations during performances and events, balancing customer service with operational oversight. Your main responsibilities will include:

• Delivering exceptional guest service by greeting patrons, scanning tickets, resolving inquiries, and supporting accessibility needs
• Leading FOH operations during events, including supervising volunteers and maintaining a professional and welcoming environment
• Managing box office duties, such as selling tickets, processing payments, reconciling transactions, and supporting event ticketing needs using Ticketpro
• Supporting event rentals, acting as the main contact for clients when required, and ensuring front-of-house areas are prepared and client expectations are met
• Promoting health and safety, including executing emergency protocols, monitoring safety compliance, and leading pre-show safety briefings

In this dynamic, public-facing role, you’ll play a key part in creating memorable experiences for audiences and guests, while contributing to a safe and inclusive arts environment.

Who you are?

You’re a confident, customer-focused individual who thrives in fast-paced, people-centered environments. You bring a positive attitude, problem-solving mindset, and the ability to lead with professionalism and poise.

• High School Diploma (required)
• Post-secondary education in hospitality, theatre operations, or customer service (asset)
• Valid Class 5 Driver’s License (required)
• CPR/AED certification (can be provided by the employer)
• Minimum 2 years of experience in customer service, hospitality, event operations, or a related field
• Cash handling and POS experience (required)
• Experience in a box office, performing arts venue, or customer-facing environment (asset)
• Comfortable using POS systems, ticketing software, or completing financial transactions (asset)
• Demonstrated ability to lead small teams or volunteers, or work independently in a service role (required)
• Strong verbal communication and conflict resolution skills
• Able to stay calm and effective in high-energy situations and adapt quickly as needed
• Knowledge of the Leduc community or existing local relationships (asset)

What we Offer?

At the City of Leduc, we believe in supporting a flexible, people-first workplace that values your time and talent. Here’s what you can expect:

• Competitive Hourly Pay: $18.03 - $22.54 /hour based on experience and qualifications.
• Shift premium: $1 paid if worked after 6:00 p.m. and before 7:00 a.m. daily.
• Flexible Scheduling: Casual hours that align with event needs and your availability
• Free parking
• Access to a City of Leduc recreation pass.
• Employee and Family Assistance Program (EFAP) and a supportive, inclusive team environment
• Growth Opportunities: Ongoing support for training, mentorship, and development in arts and customer service

Important Notes!

• The successful candidate must be willing to provide a Criminal Record Check – Vulnerable Sector and Child Intervention check at their own expense.

Ready to Join Us? 

If you’re ready to be part of our growing arts and culture team and make a difference in our community, we’d love to hear from you!

Apply today by submitting your resume at: www.leduc.ca/careers

Competition closes at 11:59 pm (MT) on Monday, August 25, 2025. Due to the high volume of resumes received, we are not able to respond to individual phone calls. This competition may be used to fill future vacancies at the same or lower classification level. We thank all applicants for their interest, however, only those selected for interviews will be contacted.

The Citadel Theatre is excited to announce a call for submissions for our Mainstage Emerging Artist Mentorship Program, thanks to the incredible support of the RBC Foundation. This professional development program has been developed to support artists as they develop their skills, particularly in large scale Mainstage work. 

THE PROGRAM
With the support of the RBC Foundation, Citadel Theatre offers a training program to support emerging and early career artists that have not been able to see themselves in these artistic creation roles at one of Canada’s largest theatre companies. While the application is open to anyone who identifies as an Emerging Artist in their practice, we will prioritize under-represented communities such as BIPOC, D/deaf, D/disabled, MAD and LGBTQ2S+ artists. We want to eliminate barriers by giving five Edmonton-based artists direct access to our creation spaces and team of professionals, and to help them make contacts within our industry in their chosen practice. The program is supported by the Citadel’s Producer, Bridget Norris-Jones and Artistic Director, Daryl Cloran.   

This year we will specifically place five mentees in the roles of Assistant Director, Assistant Designer, Assistant Choreographer, and Assistant Music Director for our Mainstage Productions of The Wizard of Oz and Cyrano de Bergerac. Please refer to the additional information on each production and the corresponding mentorship opportunities: www.citadeltheatre.com/submissions-mainstage-emerging-artists-mentorship-program/

Opportunities will include: 

• 1-on-1 mentorship with a professional mentor on a large-scale production 
• Participation in pre-rehearsal meetings and planning (design/production meetings, etc.) 
• Observing/Participating in rehearsals, technical rehearsals and previews 
• Overseeing the rehearsal and preparation of understudies and youth performers (as applicable) 
• Tours of the Citadel facilities and conversations with Citadel staff throughout the season 
• Invitations to opening nights 
• Artist profile on the Citadel Theatre website with amplification on our social media feeds 

Participants will also receive: 

• A $4000 honorarium 
• An artist profile on The Citadel Theatre website with amplification on our social media feeds 
• Support for access needs they may require 

In 2025/26, we are providing five Assistant opportunities through the Mainstage Emerging Artist Mentorship Program. Please view the available mentorship opportunities here: www.citadeltheatre.com/submissions-mainstage-emerging-artists-mentorship-program/

PROPOSALS 
We invite applications from artists who would like to explore and build their professional skills in their specific artistic discipline. We are looking for applicants who are based in Edmonton, and who have experience working on multiple full-length plays or musicals, have demonstrated skill in their specific discipline and who are looking to build even more sophisticated tools. Students who are currently enrolled in and attending High School or Post Secondary programs are not eligible to apply. Applicants must be available during daytime hours Tuesday to Sunday.  

Previous participants in the Emerging Artist or Assistant Director programs are welcome to apply again but should identify what new skills they hope to acquire from this assistantship and why this opportunity will be different from the past one. 

As one of the largest cultural organizations in Alberta, Citadel Theatre commits to dismantling the systemic racism in Canadian theatre practice. This includes making space for those that have not been given the opportunity to create and thrive in rehearsal halls and theatres across the country. We also strive to provide an opportunity for emerging, early career and even established artists to make the leap from smaller independent projects to learning the skills required to lead large productions at a regional theatre. 

Proposals should be a maximum of four pages, and should include: 

• A biography or resumé; 
• A letter outlining: 
  • Which position the applicant would like to be considered for and why; 
  • Practical skills the applicant hopes to learn, build upon and augment during the production (keep in mind each opportunity is unique); 
  • Areas and topics that the applicant hopes to build knowledge in from mentorship; 
  • Skills the applicant can bring to the production; 
  • Why this program is a good fit for you at this point in your career; 
  • A rough schedule/sense of the applicant’s availability.

SUBMISSION 
Citadel Theatre is accepting proposals for the Mainstage Emerging Artist Mentorship Program until Tuesday, September 9, 2025. Please submit a proposal of up to four pages (PDF format) to: bnorrisjones@citadeltheatre.com with the Subject line: "Mainstage Emerging Artist Mentorship Program."

SELECTION 
Artists will be selected by a panel of Citadel Theatre staff, including: 

• Daryl Cloran, Artistic Director 
• Bridget Norris-Jones, Producer 
• Mieko Ouchi, Associate Artistic Director 
• In consultation with each of the Mentors (Directors, Choreographer, Music Director, Designers) 

All applicants will be informed of results via email no later than Tuesday September 23, 2025.

Please view full program and proposal submission details here: www.citadeltheatre.com/submissions-mainstage-emerging-artists-mentorship-program/

Whispers of the Black Gods is a profound and fierce tribute to the Afro-Cuban spirit. Through evocative poetry, compelling film, and mesmerizing puppetry, ancestral voices awaken—echoing through time to reclaim identity, memory, and belonging. 

This multidisciplinary performance weaves rich cultural heritage with contemporary expression, inviting audiences to experience a sacred act of faith and resistance. 

More than art, it is a powerful call to reconnect with our roots, honor our ancestors, and embrace the deep, enduring truths within us all.

When: Saturday, August 23, 2025 from 2 to 3:30 pm
Where: Online

Get your tickets now: Whispers from the Black Gods – An Afro-Cuban Journey
Watch the broadcast here: Facebook Live

Behind every postcard is a story of struggle and survival.

Beyond the Postcard reveals Cuba’s untold truths—its humor, pain, and resilience—through Afro-Cuban Canadian artist Hebert Poll Gutiérrez. Experience film, puppetry, poetry, and animation in this urgent 60-minute live show. Hosted by Adania Reyes with Ameli Pereira, Samuel Kugbiyi & Sara-Maya Kaba.

“This isn’t just Cuban history—it’s human history. And it’s urgent.”
Listen. Stand with us. Act.

Don’t miss this powerful journey—secure your tickets now and be part of a story that demands to be heard!

When: Saturday, September 27, 2025 from 7 to 9 pm
Where: SpanicArts Calgary
131 6 Ave SW
Calgary, AB

Register: www.eventbrite.com/e/beyond-the-postcard-cubas-untold-stories-tickets-1555104943749?aff=oddtdtcreator

PUPPET POWER 2025

October 18-19, 2025
In-person held at Calgary's Centre for Newcomers

INSPIRE, INFORM, GALVANIZE

Puppet Power 2025 (PP25) will delve into the complex subject of immigration, offering a creative and innovative perspective through the lens of puppetry.

WP Puppet Theatre is excited to share the amazing work being done by puppeteers from around the world, showcasing empathetic approaches, impactful interventions and inspiration as well as the challenges, failures and recoveries. Their three key goals are:

• To raise awareness of the many interconnected forces that shape global and local immigration
• To provide a platform for newcomers and those working in immigrant-serving organizations to share their personal stories
• To offer practical and inspiring methodologies for impactful interventions using applied puppetry practices.

The two-day hybrid event will feature: 

• Four live-streamed watch parties + quick puppet making activities
• A vibrant community-building evening event + dinner + professional puppet performance
• A puppet-infused Rapid Ideation session for Calgary social agencies working with immigrants
• In-person master puppet making workshops
• Post conference recordings and resources
• Saturday lunch, Saturday dinner and Sunday lunch.

PP25, the 13th iteration of WP Puppet Theatre’s signature festival, is designed as a call to action and professional development for adults, students, teachers, social workers and ‘helping professionals’ who are seeking mentoring and training in using puppetry in applied settings. 

With Calgary hospitality the friendly event also supports mental health and wellness through creativity, self-realization and connection.

For more information and to register for this event, please visit their website.