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Front of House Staff Member
DATE :
DEADLINE: August 3, 2026 - 11:59 pm
Employment: Part-time (Hourly) with flexible hours.
Hours: Variable; Primarily evenings & weekends (with some weekdays), as based on a schedule of shows and events
Start Date: ASAP
Wage: $15
Location: Calgary (on-site)
To apply, send your resume and cover letter to: employment@werklundcentre.ca
Closing Date: August 3, 2026
Front of House Staff
As part of the Front of House team at Werklund Centre, you report to the Front of House Manager on shift and the Associate Director, Event Services, serving as the first point of contact for patrons and visitors. You help create memorable experiences and ensure every guest feels welcome and supported.
You are a service-oriented professional with a passion for delivering world-class customer service. Charismatic and approachable, you handle guest needs with openness and understanding, contributing to a positive and inclusive environment.
From live performances to private events, every day is unique! This role contributes to supporting our clients and creating the best possible patron experience.
Who we are:
Werklund Centre (formerly Arts Commons) is the steward of Western Canada’s largest arts centre and the artistic and civic cornerstone of Calgary’s downtown core that fosters the arts through live performance, educational opportunities, and artist development. For 40 years, it has been a key contributor to the social, economic, cultural, and intellectual life and well-being of Calgarians—a commitment that is being renewed through the Werklund Centre Transformation project, the largest cultural infrastructure project in Canadian history.
At Werklund Centre:
Our Belief
Equitable access to the arts is a basic human right
Our Responsibility
To redefine a bold and adventurous Calgary by championing and investing in creativity
Our Mission
We pursue artistic leadership through shared cultural experiences—creating opportunities that bring people together to celebrate who Calgary is today and spark the conversations that will shape our city’s future
What we offer:
Employee Promise
We cultivate a diverse community that encourages collaboration, connection, and empowerment. On top of the excitement of working with a team of cultural enthusiasts passionate about welcoming people into our spaces at one of Canada’s top performing arts facilities, Werklund Centre also offers:
A collaborative, engaging and values driven work environment
Starting wage of $15/hr
Paid sick days benefit for hourly staff
Access to discounted tickets to Werklund Centre Presents programming
What we value:
We are looking for individuals who share our vision of creating a bold and adventurous Calgary that brings people together through the arts. Our team is made up of people with a diverse range of interests — singers, actors, musicians, playwrights, coaches, teachers, gamers, bakers, photographers, athletes, dancers. People whose interests encompass the widest spectrum. We even have furry, four-legged friends in the office. We value people who strive to do the right thing, and work to be their best. People with open minds, hearts, and arms.
What you will get to do here:
This position is part of the Client & Patron Services team which encompasses the entire Front of House operation at Werklund Centre and is comprised of ushers, door staff, coat check attendants and more!
Every day, you will immerse yourself in a creative and engaging environment, ensuring the safety of visitors and community members while supporting them throughout a variety of live performances and events to create an unforgettable experience for all.
With an established team approach to providing safety and service to our patrons, team members within this Front of House role will be responsible for front-of-house activities for all events in the Jack Singer Concert Hall and lobby, the Engineered Air Theatre, and occasionally other unique venues throughout the building or other Werklund Centre events.
Where you fit within our ecosystem:
This role works closely with the Event Services, Production and Stage Door Security teams. Front of House staff are part of the larger Client & Patron Services team within the Venue Operations department. This team is responsible for liaising with clients, booking events, providing Front of House services to ensure the smooth execution of events, and maintaining the day-to-day operations relating to Werklund Centre’ venues and facilities. On the daily, Front of House team members will interact with members of the public, internal teams, Resident Companies and volunteers.
You will be a great fit if you…
Must haves:
The ability to offer exceptional customer service to foster good relationships with clients and patrons
A keen eye for detail
Excellent time management skills to execute all tasks in an efficient manner and support with keeping performances/events running smoothly
Ability to remain in a stationary position for prolonged periods of time
Are comfortable greeting patrons in a friendly & polite manner, and assisting them in entering the venue, finding their seats, and exiting the venue
Ability to work well in both a team setting and individually
A passion for the arts!
Applicants must be 18+ years of age
Must be available to sign up for and work a minimum of three (3) shifts per month
Nice to have:
First Aid Certification and valid ProServe, an asset